FAQ
Questions, answered
Choose the right video, collect memories, understand credits and plans, and get your finished story ready to share.
Choosing a video
4 questions
What can I create with Album Map?
You can make an occasion slideshow, an animated map video, an invitation card with a shared guest video, or a map video for social content. There is also a dedicated Map Animator for detailed route videos and camera control.
Should I choose a slideshow or a map video?
Choose a slideshow when the photos, clips, and messages are the story and locations are not important. Choose a map video when you want the video to travel between meaningful places as each memory appears.
What does the invitation card option do?
It creates a shareable invitation for your occasion, gives guests one place to upload photos, clips, and messages, and brings approved contributions into one shared slideshow or map video.
When should I use Map Animator?
Use Map Animator for a route-first video where you want more control over the map style, camera movement, and travel path. For a memory video with people, photos, messages, and occasion themes, start with the regular builder.
Memories and guest uploads
4 questions
What can I add to a video?
You can combine photos, video clips, written messages, music, names, and meaningful places. An optional avatar can be used as a map marker; otherwise Album Map can use the first suitable image from that memory.
Are map locations required?
Locations are needed for memories that appear as stops in a map video. They are not required when you choose the slideshow style. For a map stop, type an address, city, venue, or landmark and select one of the suggestions.
How do guests send their memories?
Share the invitation link or QR code with your guests. They can open the contribution page on their phone, add their details and media, and submit everything to the album owner without editing the main project.
Can I review guest uploads before using them?
Yes. Guest submissions stay connected to the saved album so the owner can review the contribution before including it in the final video.
Plans and video credits
4 questions
What can I do for free?
A free account can save up to 5 albums, use up to 6 locations per album, collect guest contributions, and export standard videos at 720p and 24 FPS with automatic bitrate. Uploaded source videos can be up to 10 minutes, with up to 20 seconds from each clip in a free export.
How do video credits work?
A one-time bundle includes 4 premium video export credits. One credit is used only after a premium render succeeds, and that first successful render opens 30 days of premium edits and re-exports for the same album.
When is a Premium subscription a better fit?
Premium is designed for ongoing use. It raises the album limit to 100 locations, lets you save more than 5 albums, unlocks higher-quality exports up to 4K, and includes interactive map preview, export, and password-protected sharing.
Where do I manage payments and receipts?
Use the Billing dashboard to see your plan, available video credits, renewal date, and invoice history. Subscription payment methods and cancellation are handled securely in Stripe Customer Portal; video credit bundles are one-time purchases.
Exporting and sharing
4 questions
Can I change the video before exporting?
Yes. You can adjust the music, timing, map style, camera movement, video shape, and quality, then preview the project before starting the final export.
Can I share an interactive map?
Yes. Eligible premium access lets you preview and export the interactive map, then create a password-protected share link from a saved album.
Which video qualities can I export?
Free exports use standard 720p quality at 24 FPS with automatic bitrate. Video credits and Premium unlock higher frame rates, encoding and bitrate options, and resolutions up to 4K when the selected project supports them.
Where are my saved albums?
Albums you save while signed in are tied to your account and appear in your album dashboard. Media and approved guest contributions stay with that album so you can return to edit, preview, or export it later.
Ready to choose your video?
Start with an occasion, a video style, or the dedicated Map Animator. You can begin free and decide how to export later.