FAQ
Questions, answered
The short version of everything people ask — building albums, what free and premium include, billing, sharing, and getting the video out the door.
Creating albums
4 questions
What does Album Map create?
Album Map turns people, messages, photos, videos, and map locations into a route-based album. Free accounts can save albums and export basic videos; premium access adds interactive map export, preview, and sharing.
Which uploads are required?
The main person and each contributor need a name, a map location, and at least one photo or video. You can add extra media for richer albums, and an optional avatar can be used as the map marker image.
What happens if I do not upload an avatar?
Album Map uses the first image from that person's uploaded media as the map marker. If only videos are available, the album can still render without a custom marker image.
How are map locations chosen?
Type an address, city, venue, or landmark and choose a location suggestion. Album Map stores the selected coordinates with the album so future previews and exports use the same place.
Billing and subscriptions
4 questions
Where do I manage billing?
Use the Billing dashboard from your account to review plan status, renewal dates, premium access, invoice history, and Stripe-hosted billing management.
Where can I see invoices and receipts?
The Billing history page reads your recent invoices directly from Stripe. When Stripe provides them, you can open the hosted invoice or download the invoice PDF.
How do I update my payment method or cancel?
Billing actions open Stripe Customer Portal, where payment methods, subscription management, and cancellation are handled securely. If you cancel at the end of the billing period, premium access stays active until that period ends.
Why was I sent back to billing instead of checkout?
If your account already has an active premium subscription, Album Map sends you to the Billing dashboard instead of starting a duplicate subscription.
Sharing and exports
4 questions
How do guest contribution links work?
Signed-in users can create contribution links for saved albums. Guests can submit media and contributor details through the shared link, then the album owner reviews contributions before using them.
Can I share an interactive map?
Yes. Premium users can generate an interactive map export and create a password-protected map share link from a saved album.
Where are albums stored?
Saved albums are tied to your signed-in account and indexed in the app database, with media stored under your album folder. Temporary guest exports are used for free video generation and do not appear in your account.
Why does video export need extra tools?
The backend captures the interactive route with Playwright and Chromium, then encodes the final MP4 with ffmpeg. If browser or encoder dependencies are unavailable, the export returns an error instead of producing a broken file.
Easier to try than to read about
Setting up an album takes about a minute, and most questions answer themselves once you are in the builder.