Questions, answered

You can make an occasion slideshow, an animated map video, an invitation card with a shared guest video, or a map video for social content. There is also a dedicated Map Animator for detailed route videos and camera control.

Choose a slideshow when the photos, clips, and messages are the story and locations are not important. Choose a map video when you want the video to travel between meaningful places as each memory appears.

It creates a shareable invitation for your occasion, gives guests one place to upload photos, clips, and messages, and brings approved contributions into one shared slideshow or map video.

Use Map Animator for a route-first video where you want more control over the map style, camera movement, and travel path. For a memory video with people, photos, messages, and occasion themes, start with the regular builder.

You can combine photos, video clips, written messages, music, names, and meaningful places. An optional avatar can be used as a map marker; otherwise Album Map can use the first suitable image from that memory.

Album Map accepts JPG/JPEG, PNG, GIF, WebP, HEIC, and HEIF images, plus MP4, WebM, and MOV videos. Images can be up to 25 MB and 100 megapixels. Videos can be up to 500 MB and 4K. Free accounts accept uploaded source videos up to 5 minutes, while video credits and Premium accept up to 30 minutes.

Locations are needed for memories that appear as stops in a map video. They are not required when you choose the slideshow style. For a map stop, type an address, city, venue, or landmark and select one of the suggestions.

Yes. Add a location to each memory you want to show on the route. The map video can travel between places that matter to your story, whether they are nearby or far apart.

Guests do not need an account or an app. Share the invitation link or QR code, and they can open the contribution page in their browser, add their details and media, and submit everything without editing the main project or seeing other guest submissions.

Yes. Guest submissions stay connected to the saved album so the owner can review the contribution before including it in the final video.

Yes. Signed-in guests can return with the same account to update their own submission. Guests who submit without an account can return from the same browser; signing in first is the way to edit later from another device.

After you sign in and save the album, manage the link from Guest uploads. You can lock it to stop uploads, unlock it to reopen uploads, or destroy it and create a replacement. A destroyed link is revoked, so send the new link or QR code to your guests.

Yes. Guests can open the invitation link or scan the QR code in their phone browser. They do not need to install an app or create an account to submit memories.

A simple request works best: ask for one favorite photo, a short video message, or a written memory. Give guests a clear occasion and deadline so contributions are easier to collect and review.

Send the contribution link directly to the people you want to invite, explain what you are collecting, and tell guests how the finished video may be shared. Review submissions before using them if the project includes private memories.

You can begin building without signing in. Sign in and save the album to keep it in your account and create a guest contribution link.

A deleted album moves to the Recycle Bin, where you can restore it for 30 days. The account dashboard shows its permanent-delete time; after that, the album's saved files are permanently deleted.

Choose “Forgot password?” from the sign-in page, enter your email address, and use the reset link that is sent if an account exists for that address. The link takes you to a page where you can set a new password.

You can delete individual albums from your account dashboard and restore them from the Recycle Bin during the retention window. For an account-level or other data-deletion request, contact support with the email address on the account.

A free account can save up to 5 albums, use up to 6 memories in a slideshow or 6 locations in a map video, collect guest contributions, and export at 720p and 24 FPS with automatic bitrate. Source videos can be up to 5 minutes, with up to 20 seconds from each clip in a free export. The finished video can be up to 5 minutes long.

Video credits start with the Free plan's 5 saved albums and add 7 higher-quality export credits, up to 20 memories or locations per album, source videos up to 30 minutes, and no per-clip trim limit. The finished video can be up to 30 minutes long, so the selected clips must fit within that limit. A credit-based video can include contributions from up to 4 guests. If more than 4 guests are included, video export is blocked until you remove or exclude contributions. One credit is used only after a premium render succeeds; that first successful render opens 30 days of premium edits and re-exports for the same album.

No. A video credit is deducted only after the premium render succeeds. A failed or cancelled render does not consume the credit.

Yes. You can stop an active render. If a video credit was reserved and the video has not finished, the credit is refunded to your account.

A successful premium video-credit render opens 30 days of premium edits and re-exports for that album. When that window ends, the saved album remains available, but premium export settings need an active Premium subscription or another available video credit. Free-quality exports remain available on the free plan.

Premium is designed for ongoing use. It supports unlimited saved albums and up to 100 memories or locations per album, including guest contributions within that total. It accepts source videos up to 30 minutes without the free clip cap, allows finished videos up to 90 minutes, unlocks exports up to 4K, and includes interactive map preview, export, and password-protected sharing.

Use the Billing dashboard to see your plan, available video credits, renewal date, and invoice history. Subscription payment methods and cancellation are handled securely in Stripe Customer Portal; video credit bundles are one-time purchases.

Canceling turns off renewal at the end of the current billing period. Your Billing dashboard shows the access-end date, and Premium features remain available until then.

First check Billing for your plan, renewal details, available credits, and invoices. If something still looks wrong, contact support with the email on the account, the purchase date, and any invoice or error details so the team can investigate the request.

Yes. Choose an Album Map track or upload a custom audio or video soundtrack. Supported audio files are MP3, M4A, AAC, WAV, OGG/OGA, FLAC, and WebM; audio uploads can be up to 100 MB. Supported video soundtracks include MP4, WebM, OGG/OGV, MOV, and M4V.

Album Map does not grant music rights for a custom upload. Make sure you have permission for both the musical work and the recording before pairing it with a video, especially if the video will be shared or published. Buying or downloading a track does not by itself establish those permissions.

Guests use the contribution link to send their own memories, but they do not edit the main project or see other guests' submissions. The saved album owner reviews the submissions before deciding what to include.

Upload and share only photos, videos, messages, and music that you have permission to use. Tell guests how the finished video may be shared, and be especially thoughtful about private memories, children's media, and sensitive location details.

Album media and guest uploads are preserved with a deleted album while it is in the Recycle Bin. Restore the album within 30 days if you need it; after the displayed permanent-delete time, its saved files are permanently deleted.

Yes. You can adjust the music, timing, map style, camera movement, video shape, and quality, then preview the project before starting the final export.

Yes. Eligible premium access lets you preview and export the interactive map, then create a password-protected share link from a saved album.

Interactive map share links use a viewer password that you set, with a minimum of 8 characters. Guest contribution links use a separate private URL and QR code instead, so share them only with the people you want to invite.

Free exports use standard 720p quality at 24 FPS with automatic bitrate. Video credits and Premium unlock higher frame rates, encoding and bitrate options, and resolutions up to 4K when the selected project supports them.

Albums you save while signed in are tied to your account and appear in your album dashboard. Media and approved guest contributions stay with that album so you can return to edit, preview, or export it later.

Finished video downloads are available for 48 hours. Your dashboard shows the exact deletion time, so download the file before it expires.

The finished download is removed after its expiry time, but the saved album remains in your account. You can return to edit it and start a fresh export when your current plan or available credits allow it.

Yes. Open the saved album in your dashboard and use its download control while the finished file is available. You can then share the downloaded video through the channel that suits your occasion.

Contact support with the album ID, the export setting you selected, and any error message you saw. That gives the team the details needed to help investigate without asking you to recreate the project.